COVID-19 Shipping Delay
mIt's become evident in recent months that the globe is facing an unprecedented challenge. We are sincerely concerned, just like you, and want to do everything we can to keep our communities and families safe and healthy.
We live in extraordinary times, and as we continue to learn more about COVID-19, we believe it is critical for our employees to be able to stay at home and support their families, friends, and loved ones. Because our carrier partners are changing their delivery operations as a result of this unexpected turn of events, there may be delays in sending orders. Please expect a 2 to 6-week delay for some of the items due to a shortage of staff and delays from carrier partners such as UPS, DHL, and USPS. We will keep you updated throughout the process if the delay is prolonged.
We work 24 hours a day, 7 days a week to ensure that our clients have access to the things they desire. We're taking precautions to keep our crew safe. Due to travel restrictions, many of them are unable to attend work. As a result, if our customer service team takes a long time to respond, we would really appreciate your patience and support. Please contact us at firstname.lastname@example.org if you require immediate assistance from one of our customer care representatives.
We keep an eye on new developments so that we can swiftly adjust and continue to give you the products you want and the greatest experience possible.
We understand that this is a difficult moment for everyone, and we are committed to ensuring the safety of our customers, colleagues, and communities. In the meanwhile, we hope to see you in our store to discover and appreciate the products that have been carefully selected to meet your needs and improve your well-being.
Thank you for your understanding and patience during this unprecedented time. We look forward to your continued support.
Please take care of yourselves and each other.