Return & Refund

If the product is not used and is in its original packaging, with no visible wear, defects, damage, smells, animal hair, then it can be returned within 30 days after arrival for a Refund.

Our policy lasts 30 days. If 30 days have gone by since your package has arrived, we consider the item as used and no longer offer a refund of any kind.

We do not refund items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.

Do you accept returns from UK?
Yes, we do accept returns

How can customers return your products?
By Mail

For customer remorse;


How will customers get the return label?
For customer remorse: Download/print
For defective products: Download/print

Return Window: 
30 days from delivery date 

Item Condition: 

What is the restocking fee?
No restocking fee

Return Reason and Fees
Cost of return shipping (remorse)
No fee (defective) 

Additional non-returnable items:

Gift cards

To complete your refund, we require a receipt or proof of purchase.

Refund Process:

  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. Once your refund is approved, you will receive a refund to your original method of payment within 48 hours.
  3. If you paid through PayPal, you will receive the refunded amount immediately once the refund is processed.
  4. If you paid with a credit/debit card, it takes 5-10 days for the refund to show up on your statement after we process it.
  5. You will also receive a refund confirmation email from us stating that your order has been refunded and showing the refunded amount, the item refunded, and the account/card credited.

Return Terms:

Any item you return must be in the same condition (NEW) you received it and in the original packaging. The item can be in used condition (opened packaging) if you originally received it broken/damaged/defective

  1. We do provide a return label by Download/print through email. We also don't pay for returns shipping unless you received a damaged/defective/incorrect product from us.
  2. Customers can only return their items by mail.
  3. There is no restocking fee.
  4. Customers must return the items within 30 days of receiving them.

Please make sure to email us first and get a returns number, and then return the items to the following address:


Refunds If Package Does Not Arrive:

On rare occasions, packages get lost in transit. If your order does not arrive within our given timeframe specified on our Shipping & Delivery page, please let us know by emailing and we will contact our shipping line to see what happened with your package and where it is.

We also guarantee delivery or a full refund. If your package gets lost in transit and does not arrive within 30 business days from the date your package was shipped, we will confirm with the post office and will refund your order in full to your original method of payment. Which means you get back the entire amount you paid when ordering. Alternatively, upon the customer's request, we can send out a replacement package free of charge.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at we will look into it and make sure you get your money.

If you receive a damaged product you must notify us within 30 days of receipt to for a replacement item or a refund to be issued. 

To get a FULL REFUND without having to ship the damaged item back to us, you must provide a video (or clear pictures) of the item not working properly or showing damage or defects.

If you cannot provide video or picture proof of defects, you will need to send the item back to us for a full refund. Please refer to our contact details for more information on returns.